Insights — Heart of Operations

Field notes from the operating seat.

Short, plainspoken writing on servant leadership, multi-unit execution, and the people who actually carry the operation. No frameworks borrowed from other industries — just what held up under real payroll, real turnover, and real customers.

1 article

Leadership · Emotional Intelligence · Culture · October 23, 2026 · 1 min

The Leadership Journey Begins With You

Success doesn't necessarily prepare someone to lead people. As a business grows, something shifts. Success depends less on what we can personally accomplish and more on what we help others accomplish. In 40 years of retail, I've learned that people and performance aren't competing priorities. They're deeply connected. That's why I created Heart of Operations and this 16-week journey. Becoming a better leader starts with a willingness to look honestly at who we are today. It begins with you.